Our returns policy lasts for 30 days from the date you received your order. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Please send any returns to:
Cushoo, Ivy Mill, Crown Street, Failsworth, M35 9BG.
Please note, gift cards are not eligible to be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale or discounted items will only be refunded to the price the individual customer paid for that item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any costs we accrue in the return process will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.